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We had the same problem. Since ours was off warranty, I took the back off (several small screws) and lubricated with some fine oil the track (two silver rods about three inches long) upon which the lens slides back and forth. It can be tricky to get it apart and back together again. I also manually slid the lens carrier so that it was in the middle, partway away from the center spindle. Now ours works fine. I think the problem was that the lens carrier doesn't slide very well or gets stuck on the track rods.
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