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There is an optical sensor that needs to be cleaned. It is usually at the middle of the slot where you put paper to be shredded. Use canned air to blow out both holes (one on each side of the slot).
Hope this helps.
Staples actually sells shredder lubricant. It comes in a small squeeze bottle. You actually are lubricating the shredder teeth themselves to keep them sharp and prolonging their lifetime. You simply take a piece of paper you are about to shred, run a bead of the lubricant across the sheet and feed it into the shredder. Done!
Just a FYI: I had the same problem. Nothing appeared jammed. But I took the housing cover off and low and behold the rubber roller that turns the shredders had MELTED to the inside. That's why it wouldn't work. This happened while shredding a single DVD - something I had done effortlessly on numerous occasions. You may want to check to see if the roller melted or if some debris has jammed up inside the unit, like mine did often.