We are having problems with our Muratex F110 fax machine. It won't send long distance faxes. the phone company says it is not on their end. any suggestions?

There could be several reasons why your fax machine is unable to send long-distance faxes. Here are a few possible causes to consider:

1. Phone line issues: Long-distance faxes may require a stronger and more stable phone connection than local faxes. If there is interference or noise on the line, the fax machine may have difficulty communicating with the recipient's fax machine. You could try calling your phone company to check the line quality.
2. Fax settings: Check that your fax settings are correct, including the country code and area code. It's also possible that the recipient's fax machine has changed settings or is experiencing technical issues.
3. Busy phone lines: Long-distance fax transmissions may be affected by busy phone lines or heavy network traffic. You could try sending the fax at a different time, such as during off-peak hours.
4. Fax machine issues: Your fax machine may have a hardware or software issue that is preventing it from sending long-distance faxes. You could try resetting the machine to its default settings or contacting the manufacturer for assistance.

It's also worth noting that some businesses and organizations have implemented measures to prevent unsolicited faxes, such as blocking faxes from unknown or unapproved numbers. If you're still having trouble after checking the above factors, you could try contacting the recipient to ensure they are able to receive faxes from your number.

Your long distance access is being blocked by the telephone company for some reason.

Hi ...

It might be possible that the line is loose or the long distance calling code is incorrect. Follow the below instructions which might resolve the problem.

Sending Using a Long Distance Calling Code The telephone company or PBX system may use long distance calling codes on a phone line as a means to manage long distance calls. This service may extend to a fax phone line and for local phone calls as well. To use a calling code for faxing, enter a pause (or pauses, as necessary) in the dialing sequence to allow time for the phone system to distinguish between the phone number and the calling code. For example, if the calling code has to be entered after the phone number, press <Redial/Pause> after the long distance number and then enter the calling code.
Here is an example of a couple of variations that may be used by the phone company / PBX system. (For details on time sequence between the long distance number and when you must enter the calling code, please contact your phone company or telecommunications specialist.)
Long distance number: 212.555.1212
Calling code: 123456
Scenario One: 12125551212p123456 Scenario Two: 123456p12125551212

Note: The above scenarios include a pause (p) in between the dialing sequence. This pause may be necessary to allow the phone system to detect each set of dialing sequences. The pause length can be adjusted from one to nine seconds, the default is two seconds.

Tips to help you send a fax using a calling code.

1. To send a fax using a calling code, it may be necessary to add a pause(s) before the next string of dialing digits. The above example shows how a calling code is used to dial a long distance fax number. To provide time before the calling code number is dialed and avoid misdialing, a pause should be added.
   
   Example: 12125551212p123456
   
   The number of pauses will depend on the phone / PBX system.
   
   It is suggested to confirm if the time before the next set of digits is dialed will always be constant. This way you can always use the same number of pauses for that dialing sequence. If needed, you can also change the pause [Pause time] length from its default 2 seconds.
   
   
2. Connect a telephone to the fax machine.
   
   1. Connect a line cord from the telephone wall jack to the [L] jack (or item <1>) on the fax machine.
      
      
      
   2. Connect a line cord from the extension telephone port on the fax machine (top jack (or item <2>)) to an external telephone.
      
      
      
      
3. To send a fax using a calling code, it is recommended to dial using the attached telephone.
   
   1. Press the <FAX> button on the operator panel.
      
   2. Insert the documents face-up on the ADF.
      
      
      
   3. Pick up the handset of the attached telephone and confirm you hear a dial tone.
      
   4. Dial the fax destination number on the attached telephone.
      
   5. When you are prompted to enter your calling code, dial it on the attached phone.
      
   6. When you hear the remote fax machine's high-pitched receive tones, press <Color> to send a color fax or <Black> to send a black and white fax. The audio signal heard from the handset will be cut off.
      
   7. Hang up the handset.
      
   8. When the transaction is complete, the fax machine will return to standby mode.

Don't forget to vote if this helps ... Cheers :)

no. go to any office max. or staples as they have a fax service. or see if the recipient will accept an attachment on email....

it must be a problem with yourphone line. Contact your phone company, this can be solved at their level.

Do you have a DIGITAL phone service like Vonage?

Fax machines are ANALOG devices and will not work reliably on a DIGITAL phone line..

i would first reset up the machine in send and receive mode, is there dial tone. let me know what happens

how many device are connected on this phone line apart from this fax machine?

It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

go into menu
go to fax settings
find send
click auto not manual, please make sure that when you push the hook key you hear a dial tone. always reminder that every fax machine has the capablitiy of either dial or tone. now if everything is set up properly  the problem will be in the tx portion of the board. if you can link up with somebody close to you and try to transmit back and fourth that will let you know if it is their problem or your. it may not be your problem.