When batteries discharge during ac power it could indicate charger failure or micro failure or some other wierdness. makers do not release cd info. The best thing is.. buy another one as they can be very difficult to repair and of course they are dangerous, batteries are always live, waiting to bite you. I have worked on and repaired such circuits as the AP 200 series resonant converter and selling and hiring UPS for a long time. Beyond the simple easy checks youhave done the time it takes to understand how they work can better be used.
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