On my dyson 02-89666B. The power head keeps shutting off when I go to vacuum. When its not flat on the floor it works

Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Hi there, it's Jack at Dyson.

DC25's cleaner head is engineered with a low profile to clean under the edges of low furniture. However for cleaning under very low furniture we'd recommend using the onboard hose, wand and tools as the vacuum itself is not engineered to lie flat to the floor.

If you'd like some advice from our experts on getting the best out of your machine, please give us a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Lyn, it's Jack at Dyson.

DC56, the new Dyson Hard vacuum cleaner, is engineered for quick cleanups on hard floor surfaces - wood, laminate, lino, tile etc. It also converts into a powerful handheld vacuum for dusting tasks around the home and inside the car.

The Dyson Hard is not designed for use on carpeted floors, and we do not manufacture a motorised head for this machine as it lacks the wiring and connections needed to supply current to a motorised head.

Airflow-driven Turbine heads, such as the Tangle-free Turbine tool, are engineered to work with the performance characteristics of our mains-powered vacuum cleaners, and are not compatible with Dyson cordless or handheld vacuums.

However, we do have a range of accessories which are compatible with DC56, and you can find these on our website: http://www.dyson.co.uk/accessories/variant-accessories.aspx?pid=DC56-dyson-hard

Hi Anthony, it's Jack at Dyson.

This sounds very unusual, as the cleaner head should pivot freely in use, allowing the soleplate to remain flat to the floor surface. The cleaner head is designed to adjust automatically to different carpet heights and floor types as you vacuum - this is shown in the video I've attached above.


It would be worth washing both filters as shown in our online Support guide: http://www.dyson.co.uk/support/dc33/dc33-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-removal-step-1


We recommend using cold water without any detergent, and allowing both filters at least 24 hours to dry completely before replacing them in the machine. In normal use, the filters should be maintained in this way at least once every 3 months.


It's also worth checking to make sure the internal hose isn't damaged, and that there are no obstructions in the machine. Our online Support guide should help with this: http://www.dyson.co.uk/support/dc33/dc33-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/next/next/next/wand-suction

If you need further help after you've given this a try, I would encourage you to contact us directly so we can provide further assistance - if a repair is needed our experts will be happy to confirm if this is covered under your machine's 5-year guarantee.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

sounds like a broken wire or switch ,this link below will show you how to replace cord and switch
http://www.sparesaver.com/vacuum-spares/help-and-support/dyson-section/dyson-technical-advice-450/dyson-dc14-technical-advice-474/replacing-the-cable.html

filter is dead buy a new one.

Something is binding up not allowing it to pivot freely. It may be wear or something broken or stuck in there. The only way to determine what it is causing the problem is to analyze each part while moving the uandle back and forth. It could be multiple isssues and may require a qualified Dyson technician.

Dyson DC11
power head bar turns and vacuums but the head screams! What is wrong?

the spring might be disattachd because of the fall check inside the cleaner head if you can attach it thank you

Hi.

Try changing the short transparant hose under the machine.
Or try removing the hose & reffiting it acts like a spring pivoting the head pushing it flat to the floor.

http://dysonmanuals.llc.nu/index.htm