I have a Jensen Compact Disc Music system JMC-500W. I press the button labeled "Open/Close" but the lid still doesn't open. It makes a noise like it wants to do something, but the lid doesn't open. I have tried giving the lid a little nudge while pressing "Open/Close" but the lid still doesn't open. Help. How do I get the lid to open so I can put an audio CD in it?
Hi,
Please hold down the open/close button instead of just pressing it. Then you can press the lid while this is happening. I think you might already suspect this, but it sounds like the hook that connects to a portion of the lid isn't unhooken during the button press. Friction might be a cause or the hook-movement might not be functioning as smoothly due to other factors.
If the issue continues, we might have to consult Jensen on a potential repair/replacement of the item as well.
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