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Quantum Superloader 3 - Medium Changer missing.

I have recently built a Windows Server 2016. I connected Quantum Superloader 3 and installed the driver however I cannot backup as the tape library is missing - I checked Device Manager and Medium Changer is not showing. Can anyone advise what could be the issue please?

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Michael Crain

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If the Medium Changer is missing from Device Manager on your Windows Server 2016 system, it is possible that the driver for your Quantum Superloader 3 is not installed or not functioning properly. Here are some steps you can try to fix this problem:

  1. Check the driver installation: Make sure that the driver for your Quantum Superloader 3 is properly installed on your system. You can check this by going to Device Manager and looking for the "Tape Drives" or "Medium Changers" section. If the driver is not installed, you can try downloading and installing it from the Quantum website or from the manufacturer's CD that came with your tape library.
  2. Update the driver: If the driver is already installed on your system, you may need to update it to the latest version. Outdated or incorrect drivers can cause problems with device recognition and functionality. You can check for updates to the driver by going to Device Manager, right-clicking on the Quantum Superloader 3, and selecting "Update Driver" from the context menu.
  3. Reinstall the driver: If updating the driver does not fix the problem, you may need to uninstall the current driver and then reinstall it. To do this, go to Device Manager, right-click on the Quantum Superloader 3, and select "Uninstall Device" from the context menu. Then restart your system and install the driver again.
If these steps do not fix the problem, you may need to contact Quantum customer support for further assistance. They will be able to provide more specific troubleshooting steps based on your particular tape library model and setup.

Posted on Dec 10, 2022

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