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Scroll down the home page to the bottom. There you will see the Customer Service telephone number, the Technical Service telephone number, and a Contact Us link (letter envelope icon.)
I recommend you call the Technical Service number during weekday business hours. Since you do not own a cellular (mobile) phone, you can use a traditional land line phone to make the toll free call.
The configuration is on the phone. Just do a network discovery on the network features and log in like any other wireless device. The exact settings would depend on make an model.
First, Can your 3GS connect on ant other Wi-Fi? If so the issue is specific to configuration on either iPhone or BT Home Hub. Second, Does BT Home Hub configured for any kind of mac-address security? Check that, if it does either remove it or add the iphone mac-address, you can find the iphone mac address under network setting. Third, Does Home Hub have limit on number of devices that can connect to it, some do. check that and make sure that you increase the limit or just remove the restriction altogether. Fourth, IS BT Home Hub Wep enabled? If so the password/key you are entring on your iPhone must be exactlythe same. Or just remove the wep encryption to see if your iphone 3GS can connect. Fifth, If your old 3G is able to connect to your BT Home Hub, then just make sure you are not FAT fingering the keys and entering a different key.
There are several possible problems here, and more information is needed to identify which one is causing trouble. First, are you using a high speed dsl or cable internet connection? ...or is your Internet connection a dial-up phone line? This will have a significant effect on how your cables should be connected between the hub and the computers. Windows typically defaults to a 169... address when it is not properly connected to a shared network connection.
make sure the SSID, channel & wireless key on router & all extenders are the same, also the default gateway on the extender has to be the IP address of the router.
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