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My plantronics cs350 wireless and headset no longer beeps when phone rings

Posted by Leo Meier on

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1 Answer

Randriamapiely Luther

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  1. Make sure the volume on the headset is turned up.
  2. Check the settings on your phone to ensure that the ringtone volume is turned up and that the ringtone is not set to vibrate only.
  3. Make sure the headset is properly paired and connected to your phone.
  4. Check the battery level on the headset. If the battery is low, charge the headset.
  5. If none of the above steps resolve the issue, you can try resetting the headset to its factory settings.
If none of these steps resolve the issue, you should contact Plantronics customer support for further assistance.

Posted on Jan 27, 2023

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Remote ring detection provides a low tone * triple beep in your wireless headset when you receive an incoming call. This feature requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:

  • Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.

  • Try adjusting the phone's ringer volume. If the phone's ringer is too quiet, it may not trigger the ring detection built into the lifter. Try turning up the ringer volume of your phone.

  • Check the ring tone of the phone. - If your phone's ring tone provides short beeps or plays music, the lifter's microphone may not detect it. Try switching your ring tone to a traditional ring or long beep.

  • Does the phone have different rings? - For example internal calls vs external calls vs transferred calls. Does the phone ring the same for each type of these calls. If so try changing so all calls use the same tone.

  • Attach the optional "external ring detector" cable. This cable plugs into the lifter and provides a small, black microphone. It is included in the plastic bag of lifter accessories. Mount the microphone near your telephone's speaker. Click here for more details.

  • There are 2 versions of the Lifter accessory - HL10 and HL1. The HL1 is a larger older version of the liter with a more sensitive rind detector. Some phones will require the older version of the lifter.

  • Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.


*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .
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