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The gears have probably come out of sync, meaning the tray is riding on the limit switch. You need to remove the deck, dismantle and re-sync the drawer mech. Check the limit switch isnt bent, it's quite flimsy
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When you open the draw and look into it you should see what looks like a knob and just above it should be a little pice that sticks out about 2cm push down on that and it should open the soap dispensor. hope this helps.
I have had this problem as well and found out a couple of things in the process. The offending deck sometimes just does not find the proper cue marks on the disc. I have unplugged the interconnect cable and plugged it back it, this resets the unit and this appears to work for a few times.
However, I also opened the bottom unit and cleaned the laster lenses, we are in a dusty climate and the dust builds up no mater what you do to control it.
If you choose to clean the lenses, you will notice there is a gear near the openings of the laser. Turn off your unit and rotate the gear so the laser shows in the opening. Clean the lens, I used a little Windex and a cue tip. Rotate the gear so the lens is in the position it was before you moved it for cleaning.
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