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If you have a PTPM or the maintenance console, you can program ringing. It's a dealer only product in the U.S. Incoming calls are made to ring ICD (incoming call distribution) groups where the ringing is controlled per extension. In our version, even the manager does not have access to that level of system programming.
This will be a two step answer. Walk to any other extension and dial *701 plus the extension that doesn't work. If it lights the message waiting lamp (of course it will), then please look for your voice mail system cabinet. It may be black, with a dark blue cover the same as the TDA phone system. Part numbers would be TVA-50 or TVA-100.
If all of the above is true, you need to do some notification programming in the voice mail system. Do you have the programming software if it's a TVA?