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Lens stuck on canon ixy digital 930 is

The lens won't go back in. When i turn the camera on, the message saying "Lens error, restart camera" pops up. If you have any idea how to fix this, please answer. Thank you :)

Posted by Jana Grigorjev on

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2 Answers

ADMIN Andrew

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  • Canon Master
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Try removing the battery as described in the video. There are other fixes as well.

https://www.google.com/search?q=Lens+stuck+on+canon+ixy+digital+930+is

..

Posted on Nov 29, 2022

Testimonial: "Hello, the camera won’t turn on and no options are working because of the lens error. I tried cleaning with alcohol and a Q tip, restarting, putting the battery in and out, removing memory card, tapping the lens etc. Nothing seems to work out at all. If anything comes to your mind, please don’t hesitate. Thank you for your answer."

  • ADMIN Andrew
    ADMIN Andrew Nov 29, 2022

    That is a shame. Time to have it repaired by a Canon Service Centre then. I am lucky as there is one 5 minutes from where I live. It is worth getting it repaired.
    https://www.google.com/search?q=canon+ca...

    ..

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Roger R

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  • Canon Master
  • 2,005 Answers

Hi,

please switch modes on your camera and check if the lens goes back in. If not, please use the zoom option to out and check if the lens begins to retract back into it's default position. Otherwise, you can restart the camera 2 or 3 times in a row to attempt to overcome the issue.

Thank you.

Posted on Nov 29, 2022

Testimonial: "Hello, the camera won’t turn on and no options are working because of the lens error. I tried cleaning with alcohol and a Q tip, restarting, putting the battery in and out, removing memory card, tapping the lens etc. Nothing seems to work out at all. If anything comes to your mind, please don’t hesitate. Thank you for your answer."

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