Question about HP Office Equipment & Supplies
I tried to update firmware but I keep on getting error 79 on my HP M175NW laser printer! How can I do a factory reset? I can't find a solution on the web.
· Open the printer's web page and Sign in as Administrator.
· On the General tab select Reset Factory Settings in the menu.
· In the section Reset Firmware select Reset.
· Select Reset.
· Set printer's date and time correctly.
If in case these steps not working, then contact HP Printer experts through Free live chat.
Posted on Nov 28, 2022
Question edited for clarity. Full make model.
A factory reset won't fix firmware crashes or errors on updates. The firmware is what the machine does before the software is loaded and how it is loaded. A Reset, only reloads the operating software. Error 79 is an easy fix though. You will need to take it to an HP Service Centre if the firmware update is the issue.
It sounds like the printer is holding a print job in memory since it is showing " Printing Document" now on the display. Print Jobs are Stuck in the Print Queue. Disconnect any cables from the printer, except the power cable.
79 Error Message - HP LaserJet Pro 100 color MFP M175nw
https://h30434.www3.hp.com > td-p
HP LaserJet Pro - 79 Errors ' HP® Customer Support
https://support.hp.com > ca-en > document
Solution: 79 Service error Turn off then on ... If the message persists, disconnect any network or USB cables and power cycle. If the printer returns to Ready, ...
Posted on Nov 27, 2022
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