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If you can get the part from an electronics supply (we have a place here in my medium sized Canadian city). Once you obtain the part it just takes patience and a natural ability at puzzles to be able to replace it. Perhaps you should remove the old one first to be able to size it.
Sounds like the tape misfed during the recording and wrapped itself around the fly head and recordinghead. This happens sometimes when the internal workings of the recorder get dirty. The hard part is getting the tape out without damaging the unit. Your going to have to bring the recorder to a repair shop or crack it open yourself and from the opposite side try unwind the tape.
Generally speaking, there are two reasons this happens.
 tape recorders have to move tape past the record/playback heads at a highly consistent and accurate rate of speed. What makes this possible is a rubber "pinch" or pressure roller and a spinning metal spindle. Tape is routed between the roller and the spindle, and when the recorder is in RECORD or PLAY mode, the roller presses the tape against the spinning spindle, causing the tape to move from the feed reel to the takeup reel. When the pinch roller and/or the spindle become coated with oxide particles shed from old tapes, they get sticky and the thin tape will begin wrapping around one or the other. THE SOLUTION is to get some cotton swabs and rubbing alcohol and clean the oxide (brown from cheap tapes and dark gray from better tapes) from both of these parts.
 many tape recorders use rubber belts and pulleys to turn the feed reel and the takeup reel. If the tiny rubber belt that makes the take-up reel turn is stretched, it will not wind moving tape fast enough, which causes tape to bunch up. If this is the problem (you will not be able to see the belts without removing the recorder's outer case), then you might as well junk the recorder.
If you see that the part of the rubber drive roller that contacts the moving tape has a ring of brown or gray coating on it, you
Dear Lynn, Have you some experience in opening and repairing Electronic equipments? Or does your husband / partner have any experience? From what you have described, it seems that one of the belts has snapped or become loose. Unplug the VCR, opem the bottom cover, and check the belts. If any of them is loose, or snapped, replace.