It sounds like the rear bearing may have failed. See if the drum feels 'crunchy' turning it by hand.
Hi,
this sounds like you would need to call for a home repair. But before that, I would suggest performing a power cycle on your machine (ie restarting). I would also experiment with different load sizes and make sure that the clothes in the machine are well-distributed during the wash. If still having issues, then you can schedule a repair or replacement with Home Depot at.
Thank you.
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