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FIRST MAKE SURE THAT YOU HAVE REMOVED POWER
Using pick remove the paper that is stuck to the cutters,
also you could try shredder oil to assist after you have removed
a majority of the sticky paper...Take a piece of paper fold it
in half, apply a bead of shredder oil the length of the folded paper
Run it through the shredder like you would a plain piece of paper keeping it folded
If this model has electronic eyes (optics) to control the auto-start/stop function and you oil the cutters, chances are the optics are contaminated with shredder oil. Take a cotton swab with a little alchohol and clean and dry the optics.
If you removed the top cover, it is a possibility that you disconnected the wires from the PC Board.
IF you can't get the platen roller out, then what you can do is get a cleaner called " GOO GONE". Take a rag or paper towel, and pour some of the goo gone on the rag where the labels are located. IMPORTANT PART: You want enough Goo Gone on the rag so you can saturate the label. I have even CAREFULLY poured some Goo Gone right from the container onto the label. Just don't go crazy with the Goo Gone.... You do not want to pour sooooo much onto the platen roller where it drips down it the frame of the machine and possibly onto the main board. REMEMBER.... Just enough to saturate the label.
After the label is saturated.... WAIT AT LEAST 3 minutes. I usually wait closer to 5 minutes, and then you will notice that the label can be easily pulled away from the platen.
After all of the labels are removed, go over the entire platen with the Rag with Goo gone, and then go over it again with a clean dry rag.
I hope this works for you as well as it has worked for my customers. Good luck.
The blades will have to be cleaned of the adhesive residue. A stiff bristled paint brush, toothbrush or brush that can get around and on the blades should work. Make shure that you disconnect the shedder from power prior to doing any kind of cleaning.
You will need some kind of adhesive removal spray. I use WD-40 or Goo Gone (both fairly common and cheap) to remove the adhesives. There are a number of other products available (some more expensive than others and all claim to work best)and then there are some you wouldn't expect(like vinegar.) Be sparing in your application of remover and try to apply the cleaner only to the brush. The object is to clean the blades and try not to get clean all in and on the shredder. You should either try Q tips or some other absorbent swab to dry and remove as much liquid cleaner as you can.
Hope this helps