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Seems that if the fault seems to be permanent it is due to failure of the PROGRAM CONTROLLER UNIT. You will need to check on the connectors to and from the controller, clean and reset. If not replacement of the controller is the only solution.
COULD BE THE SPLINES ON THE SPINDLE PULL KNOB OF AND SEE IF CRACKED OR THE SPLINDES WORN ON INSIDE OF KNOB .IF OK THE SELECTOR NEEDS REPLACING.
HOPE THIS HELPS
NORMAN
You didnt give a model number, but I will assume it is a top loader with a level selector knob. Is the stem still visible, or did everything break off? You can remove the facia panel with the phillips head screws on each end, and by removing the program selector knobs by pulling straight out. The level selector is fairly simple to replace. there should be two wires and a clear rubber tube. get your new part from an appliance part store ( less than 30 dollars). unplug the machine, and transfer the wires to the new part one at a time keeping them in exactly the same place. undo the hose clamp ( if present, sometimes just held on by pressure fit) and connect the pressure tube to the new level switch. re assemble the facia panel, plug the machine back in, and give it a test.
The cycle selector is not engaged onto the timer shaft. Need to remove the on/off knob by removing the plastic "U" clip. Remove the cycle selctor knob and check that the steel spring clip on the selector is fully seated. Re-install the cycle selector onto the timer shaft aligning the selector key with the with tthe notch on the timer shaft. Re-install the on/off knob.
The cycle selector and on/off combination is a poor design. Users press the on/off knob in and turn clockwise to set the wash cycle. If you're not gentle this action wears the teeth on the timer shaft and the user has to press harder and harder to set the wash cycle. This pressing causes the cycle selector to be pushed off the timer shaft and you can no longer operate the machine.
VERY IMPORTANT:
Stop using the on/off knob to set the wash cycle. Press on the cycle selector to set the wash cycle. Use the on/off knob only for starting or stopping the machine. Don't press or pull too hard on the on/off knob or you will wind up pushing the cycle selector off the timer shaft.
The main selector control know spins off by turning the selector inner knob counterclockwise. The outer ring will then pull off. The other knobs are held on with friction and should just pull off.
The best way to get behind the front panel is by removing the top panel of the machine. There should be 2 gray/solver tabs at the back of the machine near the top if you remove the 2/4 screws from the top then the whole top panel will slide forward then lift off.
I believe the selector knob on a Whirpool just has to be turned counter-clockwise with the selector pushed in. It will spin off the shaft and then the outer indicator dial will pull off. The shaft also has a keyed slot that will only allow the dial to be removed and installed one way, so there should be no question as to how it goes back on.
Was there a reason as to why you are removing the washer selector knob? If this is a simple matter of replacing a broken water temperature selector, you shouldn't have to remove any of the control knobs to gain access to the selector. The entire front panel comes off by removing the screws holding it in place. That way you can access the broken selector from behind the front panel much easier. Just remove the panel right above the washer top (under the dryer) and it should expose the front panel mounting screws. Remove these screws and the front panel comes off. Just make sure the unit is unplugged before you begin. I hope this helps you. Let me know if you need further assistance.
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