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MINE DID A SIMILAR THING THE FACE PLATE IS MOTORIZED AND GOT STUCK CLOSED SO INSTEAD OF BREAKING IT I FOUND THE RESET BUTTON ON THE RADIO IN THE FRONT ON THE SIDE ITS A LITTLE TINY BLACK HOLE STICK SAFETY PIN OR SOMETHING IN IT.BUT BE CAREFUL IF YOU DONT KNOW YOUR RADIOS SECURITY CODE IF NOT SURE WHILE STILL ON GO INTO THE OPTIONS AND TURN THE CODE ACCESS OFF.!
the kenwoods with the motorized face platesdevelop one problem with time. the flexable ribbon cable between the main unit & the face plate. as the face open & closes, over time wares out the cable. problem consists of face plate not opening/closing, display missing & and/or some or all buttons not working. note these can also be intermittent problems. typically the part number is located on the cable itself on the side where it pluggs into the main board. since you have a service manual, you should verify it in the manual.