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Another Quest. when scanning the scanner lights and gives options but isnt able to connect why?

When trying to scan it boots up but when i key a certain item it goes to trying to connect after a few seconds it states not able to connect

Posted by craig neely on

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Tesfay

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There are a few things that could be causing your scanner to not connect, and we'll go through each of them so you can get back to scanning in no time.

First, make sure that the scanner is turned on and that the batteries are not dead. If the scanner is plugged in, try unplugging it and then replugging it in.

Sometimes the scanner just needs to be reset. Next, check that the scanner is properly paired with the device you're trying to use it with. If it's not, follow the pairing instructions that came with your scanner. If you're still having trouble, try restarting your device. This will usually fix any connection issues.

If none of these solutions work, then there may be something wrong with the scanner itself and you'll need to contact the manufacturer for further troubleshooting.
I hope this helps!

Posted on Nov 22, 2022

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