We thought it was the lid lock malfunction but we disabled the lid lock and still the same problem
I had the same problem. The lid lock assembly is broken.
If you are under warranty get it replaced. If not remove the top of the washer
and take out the switch assembly. The 4 wires going in are Yellow, Red, White,
and Blue. If you short the white and blue together, the washer thinks the lid
is closed. If you short the red white and blue together the washer thinks the
lid is closed and locked. The yellow is only there to activate the
electromagnetic switch.
Disconnecting the switch assembly will not work.
The electromagnet locks the lid and it also unlocks the lid. It is not a matter
of cutting the power to the magnet.
Installing 2 switches that connect the red white and blue is the best option if
you want to remove the lock.
The first switch should connect the white and blue. (LID CLOSED)
The second should connect the red to the white/blue connection. (LID LOCKED)
After that the lid should work.
Please post a follow-up if this works for you.
GOOD LUCK
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