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Brand new machine delvered today plugged in. checked all connections and keep getting error code 13 on (E13) on display. even on drum wash as well. any ideas. its brand new machine delivered my markselectrical
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The automatically suggestted E13 guidance that the system posts referring to Bosch machines is irrelevant I'm afraid. On a Hoover, the message means "Faulty module connections. Check all connections between modules and associated wiring." The chances are that you have a partially dislodged connector on the main board, or on the connector that goes to the motor
For a Bosch washing machine, Error 13 is pumping time exceeded. So, in general, the issue is pump related. Things to check would be if the pump is blocked (it can be cleaned out if you can get the service door in the front panel off), check the wiring connections to the pump, and check the drain hose to make sure it is not blocked.
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