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Not true, Dyson DC25 All floors has an orange ball. The sales man doesn't know what he's talking about. What it sounds like you need is a new filter. DC24 filter is different. Keep in mind that the DC25 is one of the most problematic machines in the Dyson line up and most of them don't last more than a couple of years. Before you throw money at it, take it to your local vac repair shop to get a proper diagnosis from a professional.
DC25 uses patented Dyson Root Cyclone technology to keep dust and dirt away from the filter. The outer cyclone removes dust and bulkier debris from the airstream, and the perforated shroud ensures this stays in the clear bin. 5 smaller cyclones then capture even microscopic dust particles and allergens. As long as you empty the clear bin when debris reaches the Max line, we wouldn't expect significant quantities of debris to reach the pre-filter in normal use.
We recommend washing both filters at least once every three months using cold water without detergent, as shown in the video below. Allow at least 24 hours for both filters to dry completely before replacing them.
If you find that you regularly have to wash your filters more often than this, we'd appreciate the opportunity to help you check everything is correct with your vacuum. If this is the case, please call us when you have your machine to hand - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
I'm sorry to hear you're having difficulty with your DC25. If the ball shell won't rotate, it's likely that the post-filter is out of place. To resolve this the filter should be removed then pressed back down into place firmly - you should hear and feel a click from the red filter catch once the filter is correctly secured:
If you have any further difficulty with the ball or the filter after giving this a try, please get in touch directly as I'm confident we can resolve this for you. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
There are two reasons why the post filter may pop out. One reason is that the spring on your filter may be broken. The post filter should pop in and you should hear a click to make sure it is locked in place. If you don't hear that click, the spring may be broken. Otherwise, your post filter may be dirty. Once the filter is packed with debris, air can no longer pass through it causing the ball to pop open. There are also two types of filters for your Dyson DC25. Remember for optimal performance, it is recommended to change your filters every three to six months.
You can purchase your replacement filters directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Thank you for your inquiry. After passing through the washable HEPA filter, air exits the DC25 Animal through the vented filter cover located on the ball of your machine. This is a normal function of your vacuum.
However, if you have additional questions or concerns about your DC25, please contact us at 1-866-693-9766 (US) or 0800 298 0298 (UK).
if it started after you cleaned the filters, it is because when you smack the filter that is in the ball like they tell you to, it pushes the gasket in so air can sneak past it. take it back out and pull the rubber gasket away from the filter so there is about 1/16-1/8" away all the way around, then put it back in. it will seal it and stop.
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