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Tom Bradley Posted on May 29, 2022
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I'm not using a land line with my Panasonic KX-TGD560 and only have my cell connected to it via Bluetooth. How do I clear the "Check Tel Line" message since I'm not using a "Tel Line"?

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Cindy Wells

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  • Panasonic Master 6,688 Answers
  • Posted on May 29, 2022
Cindy  Wells
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Check Tel Line means that the phone is not getting a dial tone. Unless you connect the KX-TGD560 base to a RJ-11 phone cord going to a RJ-11 jack with a working telephone service, this message will continue.

I've never used the cell phone link without having a land line connection. The Link-to-cell option for using the handset on Cell 1 (or Cell 2) may still work. You need to have a compatible cell phone close to the base. The phone needs to be positioned where it gets good signal strength. Test this yourself.

I hope this helps.

Cindy Wells
(Panasonic has the manuals and a trouble-shooting guide for the KX-TGD560 here: http://eng-ca.faq.panasonic.com/app/answers/detail/a_id/55826/~/product-guide---telephone---cordless---model-kx-tgd560%2C-kx-tgd562%2C-kx-tgd563%2C . )

  • Tom Bradley
    Tom Bradley Jun 01, 2022

    Thanks Cindy...I was afraid of that. The Cell part works just fine even without a landline phone connected.

  • Cindy Wells Jun 02, 2022

    You're welcome. Cindy Wells

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When using speed dial on Panasonic model kx-tgd560 all that displays is the speed dial number eg 2 and then a up arrow : Pause It doesn't dial the number.

You need to tell the phone system which line to use before it will dial. If you plan on using the landline, press the Talk button. If you plan to use the KX-TGD560 with a paired cell phone, you need to choose the Cell soft key. (If you have paired more than one cell phone to the KX-TGD560, you need to choose the specific phone and then press Select before the call is dialed.)

When you just press and hold the speed dial button, you have an option to edit the number. See page 30 of the manual available here: https://eng-ca.faq.panasonic.com/euf/assets/PDFs/Telephones/KXTG3760_TG743SK_TGD56x_PNQX8351YA_ENG_ESP.pdf .

I hope this helps.

Cindy Wells
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Ann also check with your telephone line provider for the land line calls that the subscribed service has been activated that forwards the calling line identity to your land phone line. Could be it somehow has become lost accidentally by the phone company.

It would be worth them checking it has not fallen off your subscriber settings to eliminate it as a possible cause)


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