UMX ANDROID - U696CL_V11
Mine was dead and wouldn't turn on or charge. The chat technician at Assurance told me to clean the gold contacts of the battery and the contacts on the phone. Said to get an eraser like on a pencil and gently rub the contacts with eraser, then reinsert battery and charge 3 hours. I highly doubted this would work, but in 3 hours my battery was fully charged , phone came on, all works !! It's a miracle, I give credit to Assurance and the helpful chat help.
It sounds like the charger port is broken and needs repair.
https://www.google.com/search?q=UMX+ANDROID+-+U696CL+V11+repair
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