Harmony 1000 dead to the world! :o(

HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.


If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Unplug,replug to reboot,reset to factory setting.

If the screen is still blank after you update the firmware in safe mode, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.


Hope that helps :)

Mine have the same problem, - and I returns it to the shop!!

The harmony remotes have a built in safe mode, similar to a Windows XP computer. Usually you enter the safe mode on the harmony remotes by taking the battery out, then pressing the power off button and holding while putting the battery in. If you continue to press the power off button, the remote will display safe mode on the screen.

If you are not doing the above procedure and you are still getting the safe mode on the display of the remote, I would try to update the firmware on the remote. And if you have an RF Extender, update the firmware on it at the same time.

Hope this helps,
81

Had the same problem.

My solution was.

1. Boot remote into safe mode (Insert battery whilst holding down the power button)
2. Update firmware from Logitech.
3. Now this is the painful bit.... It will get to abou 42% then it will reboot. You wiil need to press and hols the power button down as soon as the screen goes blank. You will need to do this again at around 60%. If you select show details when updating the firmware you will see it say 'Rebooting remote'.
4. Follow the remaining prompts.

Hope this helps.

Cheers

Jacko