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Electrolux washer model EWFLW65F error code e9f - Parts Replaced

Washer displaying error e9f. You can hear what I believe is the pump running. It is doing nothing else. Test 10 from service manual completed. Wiring checked good. Changed main control board and machine will not power up... all displays/buttons are dark. Plugged old board back in and machine powers up. Error of course is displayed. Changed board out again with a different board both same part number as original and does not power up. Changed the user interface board out and again machine will not power up. Reinstall old parts and machine powers up. Even tried doing a reset by holding play/pause button and plugging in. Still will not power up. Can't get unit into diagnostic mode either. All parts replaced were either the same part number as replaced components or part number directed by parts sellers. It seems as though there is a firmware compatibility issue. Electrolux tech support instructs calling service tech. Would they have ability to change firmware or would same parts just be instructed to be replaced. If anyone has any similar experience info would be greatly appreciated. Next step of course is to replace machine. Thanks in advance for assistance.

Posted by MJ Hodge on

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ADMIN Andrew

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  • Electrolux Master
  • 52,944 Answers

Sounds like you did great job of following the service manual and advice for parts suppliers, but often, it is service tech knowledge that is useful. For instance they will look at a board and say "yes, this board fits most of them, but not yours", or they say "these boards are made on Taiwan for 5 bucks each and 8/10 don't work, I keep 20 in the van". also these days, techs carry a laptop computer and connect to a Service Port, like the OBD2 port on a car. The machine tells them the issue.

Your choice, Service Call or Shiny New Machine. You can't do any more than you have done.

you have obviously seen this, but did you check the connection to the Inverter board on the motor and the soldered joints behind the connection? Different model, same code.

E9F: Communication Error Between Main Board And Inverter ...

https://www.manualslib.com > ... > Service manual
Electrolux EWM25 series Manual Online: E9F: Communication Error Between Main Board And Inverter Board. E9F Checks to perform: Measure the continuity between ...

Posted on Mar 24, 2022

Testimonial: "Thank you for the time Andrew. Yes I did see that issue. I completed it and forgot to mention I also threw an inverter board at this too...albeit used. Regardless, yes I know a service tech would have training that I don't. That is reason for throwing issue out there is to see if anyone knew if a tech would have additional tooling or would say a component needed replaced. It seems I've changed all. As you can see I'm pretty deep into this at this point. I didn't want to throw more at it if they didn't have additional resources. Probably already should have pulled plug and got the shiny new machine. Just hate to leave one behind. Again thank you for your input/time."

  • 1 more comment 
  • ADMIN Andrew
    ADMIN Andrew Mar 24, 2022

    Yes I can see that you have invested a lot of time and parts. One problem with used parts is that they are DOA on arrival. My advice, get the service guy in, make him coffee, chat and watch. You will get a working machine, and knowledge. You already have spare parts for the future. It looks to be a nice machine.

  • MJ Hodge
    MJ Hodge Mar 24, 2022

    Thank you sir. Yes, I have a decision to make. The inverter board was the only one that was purchased used. Others have been expensive new.

  • ADMIN Andrew
    ADMIN Andrew Mar 24, 2022

    I would love to know what you decide if you don't mind. It is not an easy decision. We see the same thing with television repairs. Posters change every board (normally 3 at $50) and still don't have an operating set.

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