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the esn is only active if the previous owner activated it. the user would of used a CD to be a key cd and that is how they are unlocked. if the cd is lost or damaged, Eclipse can give a code to unlock it. However the original owner needs to have registered the deck with eclipse and have some kind of ID like mother maiden name. there is also a second registration that can be done. which an eclipse dealer can do, it is for used cars with eclipse radios, and things like that.
They can be real strict sometimes about giving out a code, and the authorized dealer has to be the one calling, and somtime that means a lot of time on hold.
for avn 5435 on the left:press menu and cont ant the same time, while holding them down press menu on the right 5 times
a menu will appear and ask you for a code. you have to call 800-233-2216 and pay $25 for the code. you will have to explain where you bought your eclipse and or know the name of the original owner. if it doesnt match they will not give it to you
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