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First things first. The oven element is totally separate to the grill element. The clock has to have a time set for either the top or bottom oven to work, whereas the grill will work without the clock being set.
The control knob for the top oven is the ONLY control that will turn the top oven lights on, the grill does not turn the lights on. ( If you want to watch your toast, you have to turn the top oven switch on to the first setting as well as operating the grill control).
To prevent the grill being operated with the door shut, there is a micro-switch on the door hinge that allows the grill to operate ONLY when the door is down. The grill control also does not illuminate unless the door is down. There are two options on the grill control - right or left. One way is the inner element only and the other is both inner and outer ones.
So if you have done all that and it still doesn't work, then the micro-switch could be faulty.
Best of luck
First things first, the grill only works with the door down. Directly you shut it, a microswitch operates and shuts the elements off. ( Of course the top oven operates with the door shut).
There are two options for the grill. Turning the control switch to the left operates the inner element only. Turning it to the right operates both the inner and outer elements together.
With either option, setting 5 (the max) has that option on full, whereas settings 1 to 4 switch on and off.