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sometimes you need to remove one or two extra screw of the loading tray mechanism,
go ahed.
it is not hard to do if you have philips screw driver.
if more asist please ask.
regards,
nuwan
purchase a CD/DVD Cleaner. You can get one at Radio Shack, Best Buy or similar store. This is a CD that has a small brush. When you use it, it brushes the dust away from the laser head.
If this doesn't resolve the problem, I'm afraid that the drive is no longer working.
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