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Electrolux washing machine drum not turning. Door will not unlock.

Electrolux washing machine will run water. Motor sounds like it is working, but the drum will not turn and the door will not unlock. Any ideas on the cause of the issue?

Posted by Hunter Pell on


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  • Electrolux Master
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The most likely cause is a broken drive belt. You don't say if it is a front or top loader. For a top loader, pull the machine out, and drop the drain hose into a bucket to empty the machine. Tilt the machine against the wall. Have someone steady it and look underneath. You should see the motor and belt, although some are direct drive.

For a front loader, the belt is accessed from the rear of the machine.

Posted on Dec 22, 2021


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Related Questions:


How to unlock Electrolux EWW 12753 washing machine

find reset function bottons find youtube video how to reset your brand model or similar model and follow instructions on your owners manual

Ihave an electrolux ewf14742 when putting load of washing on it will go for a while then just stop time reverts back to starting time & door unlocks even though drum is full of water.No error message

I assume that your appliance has a door interlock with 4-contact.
This is "Instantaneous door interlock" and with this safety device, the door can be opened immediately after the end of the cycle.
Before pulses are sent to open the door, the PCB checks for the following conditions:
  • The drum must be stationary (no signal from the tachometric generator)
  • The water level must not be higher than the upper edge of the door
  • The temperature of the water must not be higher than 40 ° C.

Followup info re: Electrolux EIFLS55IIW - won't agitate or spin or unlock

it won't unlock? well I do believe those should have a quick release on them once you get in underneath. if its locked, and won"t unlock, and pumps out could be a belt, motor control board, but my guess is the door lock. try to reset it and unlock the door some how. If theres water in there it won't unlock. could be both.

Electrolux ewf 1087 when you turn on the on switch no control lights and a knocking sound coming from the door area

It is possible that the machine does not start off the cycle because there are errors or back feedback from the inputs. For the program to start up the main program controller must initiate the INLET valve to open up and allow water to flow into. If this does not happen then the voltage at the inlet valve must be checked or the fault relates to no voltage from the controller. This means the controller is a suspect.The noise when the machine is switched can be that drum or the motor interupting when switched on. So check the program timer unit before the cycle is initiated.

If the water flows then the flow should be good, if not the inlet valve is bad or there is dirt in the filter. Also check the flow at the inlet of the water line. Once the water comes into the system the WATER LEVEL SENSOR - normally a pressure switch- must activate at the preset/chosen level to give the signal to the program controller to switch on the motor. What is most important for the motor to start functioning is that the door switch must be ON when the door is shut or this will be an error for starting the motor for rinse and wash.

Finally after the wash the drain valve will be activated, the water is allowed to come in to rinse and then finally the dry spin with the drain valve/pump activated so as to drain off all the water from the clothes during the spin.

Make sure that a fault in any of the cycle will relate to the specified action, so check the command from the program module and then the executing device be it the valve or motor or pump.

Please check the link below:



The drum stopped spinning, but could still hera motor running. The door was locked; could not unlock to open. After several attempts of unplugging/replugging door could be open.

Is this a dishwasher or a washing machine that you have a problem with.

The drum is usually in a washing machine. The motor you hear running is the drain motor. So this is a normal operation of front loading washing machines. When the drum stops spinning, the drain pump takes away the remaining water and then a timer lock comes into play to make sure the clothes are settled dowm before you can open the door.

So I do not see there is any problem. Please accept the solution if ok else post a comment to confirm the exact problem with your appliance.
Mar 21, 2011 • Dishwashers

Our Electrolux washing machine of model Aquashower 800 , spinner not working properly. Drum seams to be shaking and gives sound of friction.

if the noise your describing is a grinding rumbling sound when you turn the drum it is likely the main drum bearing have failed. you can usually detect play in the bearing by lifting the drum and seeing what movement there is compared to door seal area .1mm is the maximum 2mm would give 6mths to 12mths 6mm failure imminent.

1 month old electrolux FL IQ cuts off and won't restart

If it is only one month old then you should be covered by the warranty ??

To unlock the door place the drain hose in a bowl until the water comes out, if it wont then try blowing down the hose.

If you hear bubbles inside the machine then dump the hose back in the bowl

Once the water has all ran out switch the machine programmer to "off" and then try the door

Maytag neptune MLG2000AWW does not turn off at end of spin cycle

d sounds as if your having a timer issue here. not recognizing the end of cycle and entering a new one ( bad timer).. as far as time of unlocking this is normal, theres a wax motor holding the door shut for i believe 3 min's.. and the water sloshing sounds is also normal they use a "water filled" balance ring around the perimeter of tub to help with the overall balance of machine
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