I recently bought a used Akai XR20. When turned on the screen is stuck just saying "Diags LCD" and doesn't seem to accept any input. Using batteries so I don't think it is an issue with power, otherwise not sure where to start troubleshooting.
The problem may not be with the remote control. The unit itself must be able to receive the signal from the remote control. If this goes out, the remote is of no use. You can easily find out if your remote control is working or not by using your Android phone and the camera lens. No app is needed. This is a sure way of finding out if the remote control is at fault. A YouTube video will show you how. https://youtu.be/UMPoifERrNs
Try to get into set up possibly in diagnostic mode
Have you contacted the manufacture
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