Rotate the print-cartridge carousel manually:
Turn the power off and un-plug the power cord.
Open the top cover
press the end of a paper clip into the guide (callout 1) to lift up the carousel brake.It's on the right handside
Then you can rotate the carousel manually.
I have a picture I can email to you if you need it.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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