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My Royal Alpha 9170 is feeding to quickly, resulting in a paper and ribbon jam and resulting in a printer error.

Posted by Verna Chenard on


1 Answer

Mehandi Husain Suleman

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  • Royal Master
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  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved

Posted on Dec 09, 2021


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Related Questions:


How to set the date and time for royal alpha 9170 cash register

try this

Why is printer ribbon jammed?

Reinstall the Ribbon Cartridge. If the Ribbon Cartridge is defective, replace it. If "false" ribbon jam errors occur (Ribbon Jam Error occurs but the ribbon moves freely), replace the RF Unit.

An improperly adjusted Card Guide Assy will impair the ribbon's feed performance. Perform the Card Guide
Mount Adjustment.

A deformed Ribbon Mask can cause the ribbon to jam. Check and, if damaged, replace the Ribbon Mask.

An incorrect platen gap can cause the ribbon to jam.
NOTE: The following adjustments affect the platen gap: the Card Guide Mount Position Adjustment, the
APTC Thickness Detection Adjustment, and the APTC Detection Adjustment.

If no Paper Feed from either paper path

1.Replace the LF Motor.
2.Replace the ROM Board.

Intermittent Paper Feed from either paper paths

1.Replace the LF Motor.
2.Replace the ROM Board

Feed button error

Check if you have pressed well the plattern

How do i install ink cartridge in royal alpha 1000ml

There is NO ink in your cash register.

Your cash register has a thermal printer that prints receipts for the
customer or a journal tape. Use 2¼ inch (57.5 mm) wide standard thermal register paper. Do not use bond paper because the register does not use a ribbon or ink for printing.

See installing paper roll on page 13 of the manual

Royal 1000ML Instruction Manual

Ink ribbon was chewed up in my son snap lab and resulted in paper jam. I cleared the jam and repaired the ink ribbon and it still is reading that error. How can I fix this?

Happend twice to me. What sometimes happens is that the paper roll was not changed at the time the ink was. Therefore the paper roll was allowed to remain in the printer until the very last sheet. On the last sheet there is a sticker that says paper out. (stupid idea) This sticker makes the last sheet of paper too thick to fit through the last paper guide / feed. Because of this, the ink film breaks and that specific error message is displayed until that last piece of 4x6 is pulled from the inside top paper feed. Clear that out, and all is good.. Change the paper every time u change the ink.
You must open up the front where the roll goes. Lay the printer back, and look up top where the paper ejects. you should see some of the paper in the feed. Pull that out with a tweezers.

Beware. I sent my printer to Sony and they tried to get me for a new cutter and thermal head. Close to $500. I then realized the problem because it happened on another unit I own. I told them to ship it back unrepaired and I fixed it myself.
Hope this helps

Cash register PE ondisplay and nothing will work

It means printer error. Usually after a paper jam. Clear any paper out and try turning off and on at the wall. ***************************************************************************** *****************************************************************************
All of these manuals can be downloaded at:
royal 110cx User royal 115cx User royal 130cx User royal 425cx User royal 435dx User royal Alpha-580 User Programming royal Alpha-583cx User Programming royal Alpha-600 User Programming royal Alpha-600sc User Programming royal Alpha-601 User Programming royal Alpha-710ml User Programming royal Alpha-9155sc User Programming royal Alpha-9180sc User Programming royal TS4240 User Programming

I'm having trouble with the Javelin J330i printer. When trying to print cards it doesn't pull them through correctly and then gives an error that the ribbon is broken. I have tried resetting the printer,...

check the feed tires ,the ones that feed the paper/cards into the printer. they maybe slick with paper dust. I recommend taking a cotton dish cloth or rag with some 409 cleaner on it the the feed tires clean all the paper dust off the tires let dry then try to feed card again. sound like the sensor is covered with paper dust, and is giving a false error.

Error on feeding and printing

the problems are :-
  • cartridges are not recognised or installed
  • there is a paper jam.
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