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Check the power setting. You can tell if it is on a lower setting because it will cycle ( you can hear it humm lower for a short time then the sound is different and then it humms the same again. It happens...it is new.
My parents had the same problem. It turned out that a switch went bad. When you take the case off, there are 3 switches where the door latches. The bottom switch went bad. It is an Omron D3V-16G-3C25 switch.