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You probably have two lines conferenced together. The fastest way to fix it is to unplug the system cabinet. It drops the conference and releases the lines.
Sounds like the one touch button for the basement set on the console is stuck down there by transfering any calls to that extension. Make sure that the button is pulled fully up (sometimes just the corner is stuck down).
When cleaning norstar phones" do not" clean phones with soap and water use a electical contact cleaner. With this problem I think you have one of the keys on the phone stuck down take and run your finger over the keys.If this doesn't work you may have to have the phone taken apart.If there is water in the phone use a hair dryer to dry keys.
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