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Network driver not working but correct driver installed

My acer switch 10 network adapter stopped working. I have downloaded all the drivers that i can find but when i try to install a new driver, i am told that my driver software for my device is up to date. but it does not work. I am being told "the device cannot start (Code 10). any help would be appreciate to no end.

Posted by jodi on

  • 9 more comments 
  • The Spaminator
    The Spaminator Oct 17, 2021

    hi jodi , we want to help you with your question, but we need more information from you. Can you please add details in the comment box?
    how is network adapter in mystery computer ?
    Is it a plug in board pci ?
    is it on the mystery computers motherboard ?
    does adapter have a model number ?
    if it is a plug in pci card did you disable the mother board network adapter ?

  • Anonymous Oct 17, 2021

    HI JODI ,
    PC told 10000 models of ACER. VAST. (Vast tablets, Laptops, notebooks , desktops and more)
    no OS told (windows 10 installed on the wrong PC?
    No network card told WIFI, Ethernet port, 3/4/5G Wide area wireless LAN card") no clue at all told.
    code 10 means, that card is responding 100% wrong. (it sees card there but software for it is FAILED)

    here is w10 wifi answer only (wild wild guess)

    is PC in AIRPLANE mode (the wifi switch is switched off)? no pun.
    or in BIOS wifi card is disabled, turn it on there. (code 10 if is wrong)

    see them here,

    notebook + switch and then model. the drivers are there, if you just look.? first

    or use your own SNID code to find them> same place.(means serial number ID, identification)

  • Anonymous Dec 02, 2021

    no pc told , what is the full model number on the service tag
    the service tag as real model the 10 in your post is only 10" screen and is useless.
    only models matter or the SNID

    SW5-012, there is no wifi driver there, so fixing that is not easy.
    delete the driver wifi and hope it comes back ok.
    make sure airplane mode switch not enabled.
    goal #1 is seeing all SSID in the hood, wifi broadcast names (in pure english)

  • Anonymous Dec 02, 2021

    Aspire Switch 10 A 2-in-1? (10- screen size only that)
    I guess WIFI IS DEAD? so SAY WIFI, (NOT ETHERNET OR 5G) omg the below model has none, only wifi card.

    or 017P
    the 17p has this, at acer, >>> all are USA models is YOURS??????

    a gee is see sw3-013 to 16 and sw5-011 to 17 , I can not guess them all.
    Wireless LAN

    Wireless LAN Driver (NFA324 Liteon) (017) 2016 made?

    YES THEN BINGO THERE??? this is not an answer it is only question #1 what PC is this and now and example
    of what I did to see what is done on just 1 model switch of many sold world wide


    10" SMALL NOTE PAD 2 IN 1

    Wireless Type ‎802.11n, 802.11b, 802.11a, 802.11g
    cures? simple first.
    so in device drivers, delete the wifi driver. then reboot and see if it comes back.
    if fail
    i WOULD GO TO MY KIT, and grab my USB Ethernet dongle, (costs me $5, not old but new) and i plug it in, and Ethernet cable connected to router, works. in seconds flat. (always best this and makes PnP work right)
    PnP means Microsoft plug and play (pray)
    now in device manager update wifi driver so PnP via ethernet to MS can do its job.

    PNP being dead on any PC or wifi only machine is a pain.

    the only other ploy is reload windows from your recovery media. (files backed up of course)

    this is the first cheap PC ive seen lacking ethernet, wow, that can not be fun/, not

    also learn that speed mode can kill dead the wifi, turn off sleep totally (as test) or turn off sleep on just the wifi card only. works now ok?

  • Anonymous Dec 02, 2021

    Go to Device Manager > Network Adapters, select Wifi adapter, then Power Management tab, clear the check box to "Allow the computer to turn off the device to save energy." Then on the Advanced tab disable any energy-saving options.

    this makes wifi more active or hides sleep bugs that are rife these days
    or read MVP answer here Greg

    code 10 means the card is dead wifi ,or stuck on sleep mode, hold power button for 10 seconds to turn it on for cold boot of any PC made. (cure?)
    or the driver is dead or off line or in airplane mode.
    or card is bad, wifi.
    there are other causes, even OS corruption. or bad hdd causing same..
    try and OS roll back? to the day it last worked.

    the problem here is the maker Acer does not have wifi driver, for some models of switch
    that means they gave it to MS for their PnP servers and the installer media too. or there web page is wrong.
    i use my USB Ethernet dongle to get wifi up on all PCs made. usb PCs.

    5bucks USD

  • Anonymous Dec 02, 2021

    can we assume the airplane mode switch was not bumped wrong.

  • Anonymous Dec 02, 2021

    if push comes to shove and actual forum (not here) fails
    install a USB wifi dongle to the PC, cured.(modern not some lame XP relic)

    here I am there now

    ask there, is best, post there is best, or tell what model PC you have first

  • EllaCharlebois
    EllaCharlebois Dec 02, 2021

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  • The Spaminator
    The Spaminator Dec 03, 2021

    what are you plugging the acer switch 10 network adapter into ?
    does the computer have a network card on the motherboard ?
    or another pci netwrk card
    could be an interupt duplication in the computer ?
    Or have you updated the operating system to a later release eg windows 10 or 11 and the usb driver if for say windows 8

  • Anonymous Dec 04, 2021

    yes OP this is tricky, this silly PC has no Ethernet port.
    so you can only make it work by
    using sneaker net,. (a tactic)
    go to other PC #2 then go to
    get your UNSTATED PC model number wifi driver, (get them all if sAVVY )<< yah do it.
    put them on the USB flash thumb drive. (done)
    then sneak over to dead, unstated PC and install the drivers. now.
    see it does work,wifi but airplane mode OFF, and you can see all other SSID in the hood, now.
    one SSID is yours and you need the password to us your own router.. if at home not said, at home once.

    switch 10 is not a model !!!!
    switch is a series class only.
    10 is screen size 10" only INCHES
    the model is on the bottom of PC, sticker not TOLD.

    many switch 10s have no Ethernet port.

    this PC came withe w10 new, is it still running w10?
    did the last w10 update kill wifi? if yes to the w10 , restore last good check point.(restore point)
    best is fresh drivers
    then tell windows update not to update DRIVERS< or risk wifi failing in the future.

    When I use my Laptop (wow fine it is) dell E6540, I made a CD with all my drivers on it from Dell.
    so if anything happens I can use those to fix the PC easy. for sure wifi dead.
    or make folder on C:\acer_drivers
    and put the all there, from the makes site and using the ACER NSID access to get them. there.

    that is a proActive cure, (boyscouts learn it and MIL guys) Be prepared.

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    YolandaThomas Dec 04, 2021

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  • Acer Master
  • 2,042 Answers

The network driver could be bad or it might not be compatible at all with the network driver for your laptop.

Posted on Dec 03, 2021


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I have had the exact same problem with my acer aspire. The name of the network adapter in my 7741g was atheros AR5b97 ive found that there were no drivers installed for this device on my computer but through hours of searching i finally found one that works on a website called pc pitstop.

If you select the downlaod for your specific operating system and version, (win 7 x64 for me) they ask for your email and send you the download link. At first i was skeptical thinking it was another sham driveridentifier type application but they did infact send me the correct driver and I now have wifi access! As for the ethernet controller and pci drivers i plan to download them through automatic updates on my laptop, good luck to anyone else who has this problem.

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Try installing the latest LAN driver.
Download the LAN and device drivers from the Acer WEB site. Makesure you select the model of your laptop the drivers you that require thatmatches the Windows version that is installed on your laptop. Use this link toget to the Acer support: -

I have an acer aspire 7720 i changed the hard drive recently installed all the drivers buut the wireless connection refuses to work ive


when you said that you have installed a new hard drive
did you use the recovery disks to install the operating system

have you checked in device manager to see if the wireless driver is installed
please check under network adapters
if it is in there but not working you could un install it
restart laptop and windows may install it correctly on start up

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Please help me

You need to download drivers, atherwise, network adapter and other devices will not work.

Download drivers from here: Acer - Service & Support, Drivers & Utilities, Downloads

After downloading drivers you will need to setup again your network providing the network key.

Check also that the network adapter is on , there is a switch on the laptop to turn it on and off.

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