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My Windows 10 touchscreen computer is frozen

It turns on but mouse doesn't work and neither does touchscreen

Posted by Debra J Howard on

  • 5 more comments 
  • Anonymous Oct 14, 2021

    hold power button for 10 seconds and release

  • Anonymous Oct 16, 2021

    what model , I presume Microsoft "SURFACE" real computer like these, and no model told
    we can not see your screen , now if mouse means mouse pad built in or external

    no ACTUAL PC told at all, so answers will be wrong, wild useless guessing or worse yet the poor help must post for every PC made in earth using touch screeen, 12 makers?

    is the keyboard dead too?
    does and external mouse USB work,
    tell all that works not just bad, and MATTERS.

  • Anonymous Oct 16, 2021

    ALEX I'd like to try topic " What's my PC "at $500 please? Jeopardy! (RIP Alex !)

  • Anonymous Oct 16, 2021

    wild guess, (to show ages matter)
    Lenovo ThinkPad Helix Ultrabook
    Touchscreen Tablet PC 3698 3702, 1st 2nd Gen Generation
    2012 made ?
    tell makers name of PC first, then find model name, 2nd. (w10 tells me nothing seen vast PC with w10 installed and on old PCs does not run right ,yah even touch screens and touch pad mouse dead.

    NO PC told. we wait.
    is PC convertible??

    wild guess 2:
    SAMSUNG SERIES 7 SLATE XE700T1A-A06USf , mfg.2011. and w10 upgraded? gen 2 CPU,

    IF super lost post photo or PC, or its service tag and bingo fast accurate answer and tests.
    shoot photo of PC front and bottom for sure bottom tags, showing real models. BINGO,

  • Anonymous Oct 16, 2021

    if you know and use the w10 hot keys on the key board the PC can be used, as can plugging in any USB mouse made. (avoid wireless with pesky batteries inside mouse)

    hit win key , then use arrow keys on keyboard to navigate, a skill worth learning IN A JAM.
    w10 has ROBUST hot key support even back to windows 3.1 days 1992 year, almost 3 decade now.

  • Anonymous Oct 16, 2021

    if the keyboard side can be snapped off, say so, or tell model of PC.

  • Anonymous Oct 16, 2021

    all PC's made earth fail, and do so way to fast, even 2years old on stinky laptops.
    NO PC TOLD AT ALL (models matter, 100,000's of models not one told)
    like saying my car stalls.....

    top failures.
    all batteries dead, that includes all wireless mice or keyboard or both and some convertables.
    HDD bad.
    screen bad, or just touch, or just wrong SW drivers loaded to your PC.
    of totally clueless , get it repaired in PC repair shop/



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  • Computers & ... Master
  • 2,042 Answers

I would try turning it off for 5 minutes and turn it back on to see if it will work again. If it still is not working there could something wrong with your computer and your touch screen that will need to be repaired from someone that fixes computers.

Posted on Oct 16, 2021


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Restart by pressing the Start button and keep pressing until it shuts down. Then restart.

Here is more on this subject:

Frozen computer and mouse problems

I am assuming you use Windows XP.

Try deleting the mouse's drivers in your computer and let it re-detect them.

Right-Clickie MyComputer and drop down to the last option of Properties.
The 2nd Tab should be HardWare. On that page, click Device Manager. Scroll down the list to find the Mouse Driver, or MICE.
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Reboot your computer.

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You mouse is dead. Try a friend's mouse.

If the friend's mouse works - Buy a new one. They are $10 at WalMart.

You can do this in any order ... Try a friend's mouse, delete USB hubs & reboot, delete mouse drivers & reboot.
One of the three is your problem. :)
(There is a very small chance that your USB hub has actually suffered a HARDWARE failure.)

Frozen mouse with a touch pad laptop computer


reinstall your touchpad drivers, and make sure it is not switched off (if you were using an extra mouse)

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Try putting the computer into safe mode by shutting down the computer. Turn the computer back on. At beginning of the boot process press and hold the f8 button and select safe mode from the menu.

When the safe mode is done booting up, try moving the mouse around. If it works, restart the the computer under normal Windows startup procedures.
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