GE Monogram Refrigerator damper stays closed

The most common cause for this condition is a problem with the defrost system. If the refrigerator freezer is cold but the refrigerator is warm, the evaporator fan motor might have failed. ... If the freezer is cold but refrigerator is warm the air damper control might be stuck closed or broken
The Evaporator Coils are Frosted Over
If the freezer is cold but the refrigerator is warm and the evaporator coils are frosted over, there may be a defrost system problem. Several times a day the defrost heater assembly turns on for a few minutes to melt away any frost or ice that may have accumulated on the evaporator coils. If the defrost heater assembly has burned out, or the defrost thermostat or defrost control have failed the frost will build up on the coils and eventually no air will be able to travel through the coils to provide cooling. The most common cause for this condition is a problem with the defrost system.
Evaporator Fan Motor
If the refrigerator freezer is cold but the refrigerator is warm, the evaporator fan motor might have failed. Every refrigerator has a set of coils called an evaporator. These are the coils that get cold. A small fan and motor is mounted near the coils. This fan and motor - called the evaporator fan and motor, draws air over the evaporator coils and circulates it throughout the freezer and refrigerator. If the fan fails, the freezer or refrigerator will get much warmer than usual.
Damper Control Assembly
If the freezer is cold but refrigerator is warm the air damper control might be stuck closed or broken. The air damper control is either an automatic or manually operated door which opens and closes to let more or less cold air into the refrigerator compartment. If it doesn't open properly it won't let enough cold air into the refrigerator. If the evaporator fan is running, the damper door is open and no air is coming out. The evaporator may be frosted up caused by a defrost problem.
Thermistor
If the freezer is cold but the refrigerator is warm the thermistor might be defective. The thermistor is a sensor which monitors the air temperature. It is connected to the control board. If the thermistor is defective the refrigerator does not cool or may cool continuously.
Temperature Control Board
If the refrigerator's freezer is cold but the refrigerator is warm the temperature control board might be defective. The temperature control board provides the voltage to the fan motors and compressor. These boards are often misdiagnosed. Check all other components to be certain this is the cause of the problem.
Defrost Thermostat
If the refrigerator freezer is cold but the refrigerator is warm, the defrost thermostat might be defective. Several times a day the defrost heater turns on for a few minutes to melt away any frost that may have accumulated on the evaporator coils. In order for this to work, the defrost thermostat has to sense that the coils are cold enough. If the coils are cold enough the defrost heater will turn on. If the thermostat is defective it may not be able to sense the temperature of the coils and then won't turn on the defrost heater. If the defrost heater doesn't turn on, the frost will build up on the coils and eventually no air will be able to travel through the coils to provide cooling to the freezer or refrigerator. The defrost thermostat can be checked for continuity. It should have continuity when it reaches the low temperature of its operating range.
Main Control Board
If the refrigerator's freezer is cold but the refrigerator is warm the main control board might be defective. This is not common. The cause of this problem is almost always in the defrost components.

Make sure you don't have ice building up in the freezer. If there is ice or frost you have a defrost issue. If there is no ice then you may have a bad damper or damper fan. It could be a bad control board not allowing the damper or fan to run.

Try replacing that evap thermistor. The diagnostics on thermistors can be wrong. If it is rounded on the end, replace it. There is a damper between the freezer and refrigerator. There may be a refrigerator fan motor in the damper assembly, It could be bad. It could be a bad control board. When you run diagnostics there is one function that checks all the fans.

Check to see if your fan is running, if its running your more than likely have a damper issue. check the damper on the top of the fridge and see if air is coming through. if not you need to replace or repair the damper.

Test for power coming to the damper assembly . If there is power there, and the damper does not open or close, you will need to order and replace the damper assembly in the unit. Here is the part to order.



The part comes with a 365 day, any part, any reason return.

Hello,

Very common issue, the main control on the back fails to send power to the damper, replace the board to fix this issue,

http://www.appliancerepairlesson.com/

lack of air flow from freezer to the refrigerator, since you have a side by side, this narrows it down a little. it could be not automatically defrosting, visual sign is thick frost on back wall of freezer, due to either a bad: main control board; defrost heater; evaporator thermistor; or safety bimetal thermostat. could also be a bad evaporator fan motor, due to a bad motor; bad main control board, or both. air damper is stuck closed, preventing air from entering fresh food side. or ice build up due to an improper door seal or other warm air source.

We need to have a look at the main control board part number WRO2X11838 Tell me if the compressor is running while no cooling or if stopped. Unplug refrigerator and see if the top of compressor is too hot to keep you hand on. My drawing show the control bord in the area of the compressor and inside a box. Let me know if it has burn marks on both sides. Thanks, Let me know, Sea Breeze

http://servicepartstec.blogspot.com/

ICE CREAM WON'T FREEZE

The ice cream does not freeze, it stays soft. I have a GE Monogram 42" Built-in-Side-by-Side Refrigerator.

Sounds like the ice door in the dispenser isn't closing properly or all the way which lets warm air in condensates then freezes.