This is directly off Microsoft's website.
Q:What do I do if my system fails validation, but I am certain that I purchased/have a genuine copy of Windows?
A:
When a copy of Windows fails validation, the user is directed to a
customized Web page with details about what caused the failure and
recommendations for how to fix the problem. This page contains a
section with troubleshooting steps. One of these steps will let you
check to see whether you can use the online Product Key Update Tool. If
your computer came with a genuine product key, but Windows was
improperly installed using an invalid product key, the Product Key
Update Tool helps convert your computer to a genuine status without
having to purchase a new copy of Windows. If this solution does not
work, refer to the instructions above for what to do when your system
fails validation.
Contact Microsoft or the shop that sold you the computer to fix this issue
Fixya cannot help with the activation or serial number
I am sorry
Well if you don;t have the original discs it is possible it isn't genuine. Some retailers use the same disk and installation on more than 1 computer. Whilst this is a deceptive practice iyt is hard to prove.
If someone else installed XP for you and used clone disks then it would still report non genuine.
MS is never wrong in their reporting of non genuine software. They have it coded into their software as a system file.
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