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I have a dial tone but keypad on base unit doesn't work. The cordless works fine

I cant make outgoing calls .. buttons don't work.

Posted by Michelle Bertolini on

  • The Spaminator
    The Spaminator Jul 15, 2021

    Hi Michelle Bertolini, we want to help you with your question, but we need more information from you. Can you please add details in the comment box?
    make and model number ?
    does base unit have a DEC / PULSE switch
    maybe it needs to be Tone/ DTMF

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Phone not working

Hi Pam,
Try these..1...remove your telephone line from base unit and fix it into a working land phone and check whether is it having normal dial tone.If it's having engage tone(beep beep...)remove paralleled phones and re connect to cordless base unit.
2.If line is ok (normal dial tone with full volume) & still display indicates line is busy, your main base unit must be having faulty components inside.Commonly these defects happen in thundering or surges through telephone lines.You have to take full set to a repair shop.
Rana.
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If you have another phone connect it to the wall outlet to see if you get a dial tone. This will indicate if your base unit is faulty.
Check the power adapter to the base unit, make sure it is getting mains power.
If the base unit has dual phone lines and if line 1 is only connected and the line 2 has beed selected then you cannot get a dial tone. In the chase press the line 1 to get a dial tone.
If your base unit has only one line then check the phone line at the wall socket make sure it is plugged in tight, also check the the connection at the base unit.
If this does not work then ring the phone company and get the to test your phone line, you may have a faulty line to your home.
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I have uniden dxa1850 series phone. It was working fine, but now I can't get a dial tone. I tried the basic fix of unplugging and removing but it still does not work

Check that you have power (eg. Led indicator is on) to your Base station.

If you have power to the base station and you still do not have a dial tone, plug in a non-cordless handset to the phone socket and see if you have a dial tone on yor non-cordless handset, then you have a faulty base station.

Hope it helps and good luck! let me know how you go!
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The phone lights up when put to charge also the red light on the base,, but when the phone line is connected it wont work ..What do u think is the problem?

The battery in the handset could be bad . First I would test that the base unit is recieving dial tone by pressing speaker button on base unit. If there is dial tone then problem is in handset or in base unit communication to handset. Try resetting power to base unit. Check manual for any re-initialization procedure. If the base unit is not receiving dial tone then I would test that the phone line is delivering dial tone to the base unit by connecting a known good phone to the line cord. If the dial tone is not present , problem could be in line cord from outlet, outlet, building wiring, or service provider.
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Sorry you are having trouble.
Try this: Remove batteries from phones and re-insert.
Unplug base unit
Leave unplugged for about one minute.
Plug in base unit
Check for dial tone
If this does not work then get a non wireless phone and verify that you have a dial tone.
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There are two possible answers to this problem. The first thing is to check on the cordless phones, is a 2 way switch, one setting is for DP=Dial pulse (setting for old rotary phones) 2nd setting is TT= Touch Tone. I would guess that the setting should be set to TT on both cordless phones for touchtone.
Second thing to do is to plug in the base unit of your cordless phone to a jack that currently has a landline phone plugged into it that works and test again. If cordless phone works OK then go back to the original jack that didn't work and reverse the wires in the jack: that is what is known as a "polarity" issue.
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Panasonic KX-TG1050N Cordless Phone. Base handset (No. 1, KX-TGA100N) does not work, no keypad response or dial tone. Green indicator message light ON (should only work with the TG1000N base unit) all the time till battery runs down. Display shows message ?C533?. Can still send and receive calls on extension phones 2 and 3.
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If you have tried the phone base unit in the same jack that works correctly with your answering machine and you still cannot break dial tone, then you have a defective base unit. Jer
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