Inter-tel Voicemail stopped working after Motherboard Died
We have a 550.0010 Inter-Tel Axxess system. A while ago our voicemail system was acting up but seemed fine when I left for the weekend. When I came back after the weekend the computer was dead. Looking at it I thought it was the hard drive so I cloned the drive and put it back in but it was actually the Capacitors. So after replacing the Caps the computer is once again alive. So I put the original hard drive back in and everything seemed to come back. Problem I have now is I can dial into the voicemail access it rings and acts like it's picking up but no recordings and sometimes it does display password on my display but when I type it in it does nothing. Unfortunately the OPC PCM card doesn't have any lights to tell me if it's that card that is dead. My fax card that we don't use any more has lights but that doesn't help me. I also have 2 VPC cards but there just internal. Can anyone point me in the right direction to what my problem actually is? Thankfully my phone system is working okay. Thanks in advance for any help.
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You apparently have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.
Move of a system requires cross connecting lines, stations, Voicemail, faxes.
If you are ok with doing this tasks then you could move it yourself. Power down. Disconnect current stuff. Move.
I suggest hiring proffesional though.
Possible loose connection in the telcom room or room jack. Try re-punching all the connections that relate to that phone and test again. No special cables needed for exec. phone, just a single pair as any other.
In System Timers change the System Forward Initiate timer. Be cautious that this is a system wide timer and will affect all users. If you want it done just on one phone it gets a little bit more complicated but it is still possible.
Inter-Tel Axxess uses programming software specific to the version of software in the phone system. So, you need to know what software the system uses. If you do not already have the programming software... it's a huge hassle.
The software is only available to Inter-Tel distributors.