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Infuser stuck inside of his self

The infuser, don't move the part where the coffee have to be, I put in hot water but don't works The infuser is stuck but no in the machine, I can remove from the machine, his self don't move, I tried to clean put in on hot water during 24 hrs, and changing the water but don't works, can somebody help me

Posted by Anin Anelim on

  • The Spaminator
    The Spaminator Jun 18, 2021

    Hi Anin Anelim, we want to help you with your question, but we need more information from you. Can you please add details in the comment box?
    is this a pod coffee machine ?
    if it is a pod have you emptied the used pods from the waste compartment.

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What I do now is soak the whole infuser in soapy water for 10 minutes and then move the infuser up and down in the cylinder (this can be a little hard at first but it frees up as it gets clean) then clean and dry it all off. Then if you use a bit of lubricant, you can buy this but I just used frylite and then moved the piston in the cylinder up and down to free it up. You will see all of the coffee build up start to come out. Keep cleaning and moving it under the water and it cleans it out properly. Using the frylite acts as a food safe lubricant to facilitate this movement. Keep it moving until it moves up and down freely. Once you are confident that the piston can move up and down freely, reinstall and get the machine turned back on and hey presto. Nice coffee, no mess inside the machine and more importantly, no grounds in the bottom of your coffee 8-)
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I have a delonghi magnifica. The ! light stays on solid, and the cup lights stay on green solid. The infuser does move up and down when I unplug and re-plug, but eventually it sits in the up position, with...

If cleaning the infuser doesn't work, sometimes the error will go away over time or after you try to unplug from the wall. Finally, a system reset may help: you accomplish a hard reset by having the machine plugged in, pressing and holding down both the decalcify and ground coffee buttons, unplug the machine for 15 seconds (still holding down the buttons), then replugging the machine into the socket before releasing the buttons.
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Facing the rear move the sprocket that the motor drives. The best way to start it (if it is stuck) is with a flat screen driver on the right side of the motor and push the sprocket towards the front. Once it starts you can either pull the belt from the other side or push it from the right side. It took 10 minutes to get the infuser to completely come down.

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First make sure machine is off at power, then put just the coffee grounds collector and not the whole tray back into place, gently close the door, and then turn the machine back on. At first I couldn't close the door, but I fgured that the grounds collector was a bit too low, so just put something in there to hold it up while I shut the door. Turn the machine back on at power and HEY PRESTO, it all started up again, and then the infuser moved back into correct position.

Make sure you have a cup handy just incase water starts to rinse out.

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DeLonghi "Insert infuser assembly" error



Easy Fix - Delonghi Coffee machines which have built-in coffee grinders often suffer from a problem that produces an error, "Insert infuser assembly" that appears at random times.

The problem is usually caused by distortion of infuser lifting mechanism limit switch mounting (Orange colored plastic)!

The mounting is very close to the water heater so with heat and pressure from the infuser lifting mechanism the mounting gets bent over time. The switch mounting (Orange colored plastic) gets permanently distorted so the striker arm on the lifting assembly only just presses the micro switch button causing the error message "Insert infuser assembly".

To easily fix the problem on ESAM 5500 machines and should work on other similar machines:-


    1.Unplug the machine and remove the rear cover screws and remove.

    2.Slide out the two side covers.

    3.Remove the grinder lever screw in the top cover coffee bean compartment.

    4.Carefully lift the top cover pushing it slightly back so it does not stick under the front cover (you may have to loosen the 4 front cover screws on the side).

    5.The limit switch is clearly visible on the top (see photos).

    6.Wedge some insulated material (wood, plastic etc, I used bamboo) between the heater assembly and the switch mounting so the switch is in a VERTICAL position. The thickness of the packing is around 3-4mm (see photo).

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