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It can unlock only if this says as Unlock Failed:This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care
if you got this error just apply here
I suggest you can approach Simpleunlocking.com and specify the country,locked network of Alcatel One Touch Fierce 4 .Based on the availability you can get the permanent unlock service along with free instructions.
Or if you forgotten the screen lock password the hard reset will help (but you will loose all data). For instructions check this link: http://www.hardreset.info/devices/alcatel/alcatel-onetouch-fierce-2/