Top thread is stitching fine but will not pick up bobbin thread top thread jusrt leaves a big loopy mess and bobbin thread can be easily pulled out as it isn't stitched at all
This is sometimes caused by the upper thread not threaded correctly. You need to thread it first with the pressure foot in the up position. You need to "floss" the thread into the clear plastic guide as this is where the tension is. The tension should be set to E for embroidering. Also make sure you get the bobbin thread in the slot on the bobbin case. Also, lower your pressure foot before you begin embroidering. Hope this helps!
Needle keeps hitting metal plate, and breaking
I dont have the same machine but on mine this is a tension problem and I experiment with different tension until I get the right one for the material and thread
Make sure you follow the diagram on how to put the bobbin. It sounds that is incorrectly installed. If so, the upper thread will not pick the bobbin thread correctly.
Here is the Futura web site Q&A
http://www.futura-support.com/faq/machine.htm#1
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