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Why is my vivistar bluetooth earbuds connected then after a couple seconds of sound it cuts off the sound but it's still connected?

Posted by Ja'kka Ngamazinyo on

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If you are streaming music or video, it is the signal cutting out due to Internet connection issues.

If it is music from your phone, then it can only be two things

1. the earbuds are too far away from the phone. Try moving the phone closer, or move it to the other side of your body. The receiver is only in one ear bud.

2. they are faulty. Return them under warranty.

Posted on Mar 15, 2021

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