Pilot light IS lit
The logs aren't supposed to ignite, they are made of ceramic, are supposed to look pretty and glow a bit.
https://www.hearth.com/talk/threads/need-help-diagnosing-problem-w-martin-industries-gas-log-stove.136422/
Any gas appliance that doesn't light, even though the pilot is alight, is usually due to a failed thermocouple. You need a registered gas engineer.
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