Mute button on both of my dish network remotes (have 2 remotes for tv 1) stopped working. I have reprogrammed the remote address twice. Thank You

See the guide below for step by step instructions.

Hi there Stacey, my name is Kimberly and I form part of the Social Media Department with DISH. We do not promise that our remote will control all the functions of you TV. The codes used to program your DISH remote to the TV may be limited to some functions. You can try addressing your remote to the TV using different codes. I have listed the steps below to assist with programming the remote to your TV. If you have any other questions, let me know at [email protected]!

You can lookup the different codes here: http://www.mydish.com/support/apps/remotecodes.aspx?WT.svl=leftnav

1.) Press and hold the clear TV button until all mode lights light up.
2.) Release and TV light will be blinking.
3.) Enter code and press #. The TV button should flash 3 times.
4.) Try functions (Volume, Power, etc..) and see if it is working.
5.) If no function, repeat steps 1-4 with another code.

Kimberly Escobar
Social Media Representative
DISH L.L.C

Your question is not clear as to whether you want to program the remote to your TV or the DISH receiver. Here are steps for both if this has not been resolved already!


DISH RECEIVER::
1. Go to the room where the receiver is located. With the remote for THAT room press menu twice. (This will be the remote with the Green 1 on the bottom.)
2. Press and release the SAT button on the top left of the remote
3. Press and release the black and red record button 3 times
4. Look that the number next to remote address (secondary Remote address) has changed.
5. If not, start again.


TV::
1. Hold down the Clear TV button until all lights at the top of the remote light up
2. Press the red TV POWER button
3. Press and release the up arrow on the remote about once a second until the tv turns off.
4. When it turns off, press the # (Pound) button
5. Try powering the tv on/off, and try the volume. If one or more of these functions do not work, start over at step 1 again.

Becki Barned
DISH Network Customer Service
[email protected]

Hey mpabon0712,

You can definitely reprogram your remote, though I am unsure if you are referring to the satellite or the TV. I will provide you steps for both just to make sure. If you need any help with the steps or codes you can also check out this link for more information:

http://www.dishnetwork.com/SupportSection/remote-setup

Addressing Remote to Receiver:

1.) Go to System Info screen.
2.) Hold down the SAT button until all mode lights light up.
3.) Enter a number between 1 and 15 using the numeric keypad on the remote.
4.) Press the pound (#) button.
5.) Once the SAT button blinks three times, press record.
6.) Test remote and see if works.

Addressing Remote to TV:

1.) Press and hold the clear TV button until all mode lights light up.
2.) Release and TV light will be blinking.
3.) Enter code and press #.
4.) Try functions (Volume, Power, etc..) and see if working.
5.) If no function, repeat steps 1-4 with another code.

Hope that helps and feel free to ask if you have anymore questions!

Tommy Faust
DISH Network

Hi, Cheri Torres with DISH Network Customer Service here. In order to help you reprogram your DISH network remote to your TV to control your TV functions such as power on/off of TV and volume, I would need the model number of the remote and the brand name of your TV. You should be able to locate the model number of your remote on the back of the remote at the top usually a 2 to 3 digit number with a decimal point. I will list here for you the instructions for reprogramming your remote to your DISH receiver to control your receiver functions. If you would also like me to help you get your DISH remote reprogrammed to your TV please email me directly at [email protected] with your remote model number and the brand name of the TV. I hope you find this information useful and if you have any further questions or concerns feel free to email me.

Instructions for addressing the remote to your receiver.

1. Go to System Info screen.You can do this by either pressing the system info button on the front of the receiver or you can press the power button once and then the channel up button once on the front of the receiver.
   
2. Hold down the SAT button until all mode lights light up.
3. Enter a number between 1 and 15 using the numeric keypad on the remote.Change the number to something different then what is already listed in the small white square.
   
4. Press the pound (#) button.
5. Once the SAT button blinks three times, press record. Note: If successful, the number selected in step 3 will appear in the System Info screen under Remote Address.

Hi, Mary with Dish Network Customer Service. I am sorry you are having a problem with your TV2 remote. It sounds like it needs to be readdressed to the Dish receiver box. Take the remote to TV1, using TV1 remote, press the "Menu" button twice. TV screen should show "System Info", towards the bottom of the screen it will say "Primary Remote Address" and "Secondary Remote Address". Take TV2 remote, press and release the "SAT" button, on the top left corner of remote. The press the "Record" button 3 times. The number in the white box, next to "Secondary Remote Address" should have changed, if not unplug receiver from power for 10 seconds and then follow the instructions again. This should resolve your issue but if you are still having a problem, you may need to contact Tech Support directly. I hope this helps.

Hello, Daniel Busa here with Dish Network's customer service department. What you need to do is reprogram one of your number two remotes, to do this:

1.take Your tv2 remote to tv1
2.hit menu twice on the number 1 remote you'll see the sys. info. screen at the bottom it will say secondary remote address you want to change this.
3.hold down the "sat" button for 4 seconds and hit any number between 1-15 then hit the # key once, and than record 3 times.
The secondary remote address should now be a different number and it all should work.

I would need to get a better idea of what model remote you have. I would recommend viewing our remote codes found here: http://www.dishnetwork.com/downloads/pdf/user_guides_and_manuals/Remote_Codes_Web_Page.pdf

You can find the model # on the back of the remote at the top, and the codes on the above link.

To program remote to TV:
1. Hold the gray TV button until all lights on top of the remote turn on.
2. Let go and while TV is blinking enter the 3-digit code and press #.
3. Try to use TV functions like volume/power/mute.
4. If it works press SAT and you're good, if not repeat steps 1-3 with another code on the list.

Tommy Faust
DISH Network

The Sony RM-YD029 Remote control will work with the Dish Network VIP722 DVR HD Satellite Receiver, but the Dish Network VIP722's Primary remote address must be set to 1.

The procedure below will allow Sony RM-YD029 remote control to operate Dish VIP722.

Using the Dish Network Remote Control -
1. Press menu 2 times to get to system info page
2. In the system info page the primary remote address is in a white box (bubble) followed by a Green TV (1)symbol that says IR and indicates you the channel your remote control one is configured. The Sony RM-YD029 will work when this primary remote address number (in the white box) is set to 1.

If the Primary Remote Address of your VIP722 Remote control 1 is not set to channel 1, here is how to change it:

1. While displaying the system info page, press and hold the SAT button on your dish network remote until all other modes are flashing, about 3 seconds.
2. then press the '1' button on the numeric pad of your dish remote
3. then press the '#' button on the numeric pad of the dish remote
4. then press the 'record' button (red dot button - stores setting)
5. At this point you should see a number 1 in front of the primary remote address on the dish system info page

Ensure you enter the corresponding IR code into your Sony remote control per the instructions in the manual or Sony's web site. My 722 works with Sony IR code - 01775.

If you are looking to have the Dish remote operate your TV, just do a random search for your tv. First, hold down the tv button on the dish remote until all the rest of the light up. Next press the tvpower button on the dish remote. Next, press the channel up button (this is the up arrow button) until the set turns off. When it does turn off, press the # key at the bottom right of the remote. The tv button will light and flash twice. That's it. Your done. Hope this helps.