Turntable not turning - Audio Players & Recorders

It needs professional service. There is a switch, or a module board that is giving wrong info to the turntable motor.

I have the same problem with one I just got, wont do anything, no power. I have the P-320 it's a nice turntable if it would work.

test the following steps and fix it. God bless you

Turntable Motor

If the microwave turntable doesn't turn the turntable motor might be worn out. This is a common problem and relatively easy to replace.

Touchpad and Control Panel

If the microwave turntable doesn't turn the touchpad and control panel might be defective. This is not common. Test the turntable motor first.

Touchpad

If the microwave turntable doesn't turn and the touchpad has a button to turn the turntable on and off the touchpad might be defective. Check the turntable motor first, that is more likely.

User Control and Display Board

If the microwave turntable doesn't turn the turntable motor might be worn out. This is a common problem and relatively easy to replace. If the motor is good, the user control and display board may be defective.

Main Control Board

If the microwave turntable doesn't turn the turntable motor is usually the problem. If the motor is good the main control board might be defective

Most turntable motors are under 12 volts. What you can do to test it is remove it and attach a 9volt (PP9) battery to it. If that doesn't turn it then the motor has gone. If it does, either the power isn't getting to the motor or there's a faulty switch somewhere.
This solution is no good for direct drive turntables, but most of them don't use belts.

I should imagine the belt has either slipped off or broke. If you lift up the turntable matt you might see it.

rs components

Your turntable is belt-driven, it's likely that the belt just fell off. The belt lives under the turntable. On my turntable (a totally different model) the turntable lifts off.

Have you put the drivebelt around the motor spindle - the instructions don't make it too clear. The belt is already on the underside of the turntable, you just need to put a finger through the hole in the turntable, pull the belt out and hook it over the motor spindle. After that, if you've pressed the power button (back right), you should see the 33rpm light come on. If it's on, press either of the 2 big buttons on the left hand side and the motor should turn. You can check by looking through the hole in the turntable & see if the motor spindle is turning. If none of the above work then you have a faulty unit.

You may have a tunrtable motor or spindle problem..
This info is from GE website..( link : http://genet.geappliances.com/geasearch/Dispatcher?REQUEST=GETSEARCHRESULT

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

• Make sure the turntable is centered and seated properly. On models with a stirrer motor there is a shaft protruding up through the floor of the microwave. Make sure the turntable is securely fastened to this shaft. On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring.

• Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave.

• Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward.

• Be certain you are pressing a cook function rather than a timer function.

• If the microwave has a turntable on/off feature make sure the turntable was not inadvertently turned off. Try depressing the turntable on/off pad to re-engage the turntable.

Wild guess but try this with the power off. Rotate the platter clockwise about 5-10 turns. You may feel internal mechanical engagement as you do it. The cueing mechanism may cycle it through its motion and return it to the rest.