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Gerry Crumbley Posted on Oct 31, 2020
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GE DSS25KSRD side-by-side temp control does not change temps. Freezer always at -10 to -20, and FF side never gets below 40. Any suggestions?

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  • GE Master 39,389 Answers
  • Posted on Oct 31, 2020
ADMIN Eric
GE Master
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If you are talking F then that is too low at -10, F? is what is required.
If C then the FF (whatever that means) at 40C is too hot and -20 is about right for a freezer.

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GE ZIS420NX Refrigerator temp control not effective, food is freezing

you have a few things that could be wrong, a bad thermistor, a bad air defuser, or a bad main board. changing the thermistor could fix it but if not, i would call a pro that order the right part. lots of varibles.
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I have a GE DSS25KSRD side-by-side refrigerator, and it's only 2-3 years old. Recently, from time to time (not always), the upper part of the freezer is not cold enough, and the bottom part of the fridge...

Hows the temp in the fridge side? this could be just going through the auto defrost cycle. It will get warm to melt off the ice on the evaporator coils. Heat rises so it will get warmer at the top. After the defrost cycle, all should return to normal. Make sure the fan runs too. I suspect this is normal... unless your food is thawing out.
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I have a ge refrigerator gss25xsr. The refrigerator is freezing. I've lowered the temp to 1 however not change. Any suggestions

Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. Make sure this fan is running. You may have to hold the door switch in for it to run. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp.
The problem could be the electronic control if you have one or the mechanical linkages.

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HELP!!__CALLING ANY GE FACTORY TECHS

You say " all thermistors check fine " , how did you check them ? Did you check for the 5-8 DC volts at the main control board , for the thermistors ? Did you do the diagnostic check for the thermistors from the control panel ? I'm sure you know there are 5 thermistors , since the refrig has the dual evap . Possibly the # 5 is bad , since it is the freezer temp " controller " , yet if it tells the board it's not cold enough , it still sends refrigerant to the refrig evap . Since the refrig evap has 2 fan motors , can't remember if there is a damper there also . Maybe when the # 3 thermistor is satisfied , it only cuts the fans off , even though refrigerant is still going thru the refrig evap .
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I have a GE TFX28PB with an FF error light.

FF probably stands for "Frost Free". Yes. Your defrost circuit must have a temp sensor to tell it when the defrost is working. And for your fridge...it isnt.

The warm fridge/barely cold freezer are both common symptoms of extreme frosting of the cooling coils.

You need to manually defrost this unit and replace the defrost element and/or the controller board/power supply. You can buy them pretty cheaply online. Replacement is a lot easier if you just shut off the fridge and let it come to room temp before removing the coil cover.

Go to the GE website and get an online diagram of your fridge so you can see where the parts all reside. If you timer is mechanical it should have a way to manually trigger it to confirm the heater element works. IC based boards need special commands to go manual.....but you should be able to get this info from GE.

Good luck and be careful.
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has a FF error shown up on your display. If so that is your freezer fan, and if not it still might be the FF motor is running to slow.
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