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www.youtube.com/watch?v=BqYIWuDUZOUDec 12, 2008 - Uploaded by PatioShoppers
Great tips about troubleshooting your outdoor patio heater. ...Pilot Light Won't Stay Lit - How to Replace a Broken Thermo Couple on Furnace ...
I'm told by Charmglow that the problem is the Thermocouple. iHowever,it took me several calls to get someone to admit this. They are sending a new thermocoupler. My heater is less than a year old and under warranty--but it's a shame things like this happen.
Originally I was told it could'nt be the thermocoupler as they normally last at least 5 years.
I called Nexgrill technical support at 1-800-913-8999. They are sending me a new thermo couple to keep the valve open when ignited - so the patio heater will stay on. I needed to give them the serial number (inside the propane tank door) and fax them a copy of the receipt.
You need to check a couple of things, first is the flame sensor, second is the thermostat. Without anymore detailed info this is the most I can give you.
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